Shipping & Returns
Thank you very much for liking our products and designs and choosing to shop at SOPULA.
If you have any concerns, please contact us at support@sopula.com.
Shipping Information:
As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.
Upon receipt of your order, we will process and arrange for shipment as soon as possible.Order processing time is approximately: 1 - 3 business days, depending on the number of items in stock and the time frame for restocking.
Orders over $79 ship for free shipping. Orders under $79 ship for standard shipping with flat rate charge of $7.99.
| COUNTRY |
RATE (Standard Shipping) |
ORDER OVER $79 (After Discount) |
TRANSIT TIME (Business Days) |
| United States | $7.99 | Free | 9-12 Days |
| Canada | $7.99 | Free | 9-12 Days |
| Australia | $7.99 | Free | 9-12 Days |
| United Kingdom | $7.99 | Free | 9-12 Days |
| Rest Of Worrld | $7.99 | Free | 9-12 Days |
Order Delivery Time=Order Processing Time+Shipping Time
For example, if you order a Hoodie, it will need 1 - 3 business days of processing time and 9 - 12 business days of shipping time. Therefore, you are expected to receive it in 10 - 15 business days.
Note: Delays in shipping may occur with some orders! Due to holidays or website promotions, there is a short-term surge in sales of certain items, resulting in shipping delays caused by insufficient stock quantities.(If you have any questions, please contact customer service to get the specific shipping time of your order!)
Return Policy:
- The following items cannot be returned or exchanged: undergarments, accessories, customized shirts/t-shirts, clearance items, non-returnable logos and free gifts.
- Returned items must be in their unused condition within 90 days of delivered date with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Any return request without customer service authorization will not be processed, for returns please contact our customer service for a return label.
- Once we approve your return, we will send you a return label or gift card equal to the value of your order.
- If you are not completely dissatisfied with the product and wish to avoid the hassle of returns, we are happy to offer a gift card of equal value to your order for future purchases in the store. Please note that gift cards are non-refundable once used. For more details, please contact customer service.
For more detailed return policy information, please visit: https://www.sopula.com/pages/return-policy