Thank you for shopping at SOPULA.

At SOPULA, we take every customer seriously and are committed to addressing their concerns and ensuring their satisfaction.All our products undergo rigorous quality control checks before being sent to customers.

If you have any questions or are dissatisfied with your purchase,please contact us directly,and we will provide you with a solution based on your specific situation.

If you are not satisfied with your purchase, it’s easy to Return for refund or Exchange . Please reach out to us at support@sopula.com or chat with us online , so we can assist you further.

Exchange & Returns Policy:

a. The following items cannot be returned or exchanged: underwear, accessories, customized shirts/ t-shirts, wholesale shirts/t-shirts, Add-on shirts and Mystery Box items, clearance items, non-returnable marks and free gifts.

b. Returned items must be in their unused condition within 30 days of delivered date with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

c. Any return request not authorized by the customer service will not be honored.

d. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of products that is not bought from our store.

Return Process:

Step 1:Within 30 days of receiving your order,please send an email to support@sopula.com with your order number,reason for return,and attached photos for verification.

Step 2:Once we receive your return request,our support team will follow up on your request and provide a solution.(We understand your urgency, but please allow us some time to respond.We will get back to you as soon as possible.)

Step 3:Place your items back in their original packaging and make sure that they have not been laundered or altered.

Step 4:Deliver your package to a certified carrier.Please make sure to obtain a logistics receipt and tracking code so that we are aware that you are sending the items back to us.

Exchange:

Please submit an exchange request on the "Contact Us" page or contact us at support@sopula.com within 30 days of receiving your order.

Order Cancellation:

• Within 24 hours of purchase,if you decide to cancel your order,you can contact us immediately to initiate a return.We will cancel the order and refund you.
• If more than 24 hours have passed and the order has not been shipped yet,we will charge a 15% cancellation fee and refund the remaining amount to you.
• If the order has been shipped,we will not accept cancellation requests.

How to Issue a Refund After I Return the Items?

• Once we receive the returned item,it will take 3 to 7 business days to process your request.
• The refund will be credited back to your order original payment account as per your request.
• PayPal refunds may take up to 3 business days to process and appear in your account.
• Credit card refunds will take between 7-14 business days to appear in your account.The exact timing of this delay depends on your credit card company.
• Once the refund process is completed,you will receive a refund confirmation email.

Note: The original shipping fees and shipping guarantee are non-refundable.

Note: SOPULA does not take responsibility for delivery failures,losses,or any other issues caused by customer negligence.Negligence includes but is not limited to refusal of delivery confirmation and incorrect recipient information (such as address, contact number, or recipient's name).In such cases,we are unable to process a refund for you.If you discover any inaccuracies in your order information,please contact us at support@sopula.com as soon as possible,providing your order number and the correct information.Thanks for your understanding and cooperation!

Notes On Handling Returns:

• The product packaging and appearance should remain intact(including packaging fillers and outer packaging bags),and the product accessories, hang tags, invoices,etc.,must be complete.
• Free gifts(Clearance Products) can not be returned if lost or used,or their price must be deducted.
• If discounts such as coupons are used when purchasing products,the aforementioned coupon will not be refunded to your account when you initiate a return.If you choose to return the product,we will refund the actual payment you made for the purchased item to your current payment account.

The Return Shipping Fee Bearer:

• In the following cases: quality problems,the product is sent wrongly,missing accessories,product damage,product with stained,or missing parts;we will bear the shipping cost.Please pay the shipping fee in advance,and we will confirm after receiving the returned item.Once the confirmation is correct,the payment will be refunded to your relevant original account.
• If you simply do not like the product or there are no quality problems,you need to bear the cost of return.

Common Return Questions:

• Q1:What should I do if I receive a damaged or defective item?
• A:Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong product, please contact our support team immediately at support@sopula.com so that we can assess the issue and rectify it.
• Q2:When will I receive the replacement item if I request an exchange?
• A:When you submit an exchange request, we will review and process your request.After processing, we will send you an email with a tracking number and link so that you can track the progress of your package.
• Q3:Can I return promotional items or gift card items?
• A:Unfortunately,we do not accept returns for promotional items or gift card items.Promotional items are final sale items and cannot be returned.
• Q4:Can I try on the item? If I don't like it, do I meet the 30-day return policy?
• A:Unfortunately,if you don't like the item or want to return it for reasons such as style,color dissatisfaction,personal preference changes,or mistaken purchase,we do not accept returns for non-quality-related issues.

Contact Us

Any other situation that is not covered in the policy above, please email us:support@sopula.com

Time: Mon.- Fri. 9:00AM - 6:00PM(EST)